Testimonials

Trusted Complex Care

Hear From Our Clients, Their Families, and Our Dedicated Team

“Your kindness, care, and reassurance mean the world to the team, and we’re so lucky to have you! Thank you for all you do!”
– Our team of carers in Shawford

“[Mum’s team] always go the extra mile, and yesterday was no exception! Jade stayed on till 9pm to carry on supporting Lesley with mum, whilst Cheryl went on her way in to pick up the emergency prescription that we needed for mum. Brilliant teamwork, as she had to go to a couple of late-night pharmacies to get this sorted.” Thank you for your unwavering dedication and exceptional care!”
– Client family, Ferndown

“I do very much appreciate the support from Invictus. Im really happy with how things have been going so far for mum.”
– Client family

“I do very much appreciate the support from Invictus. I’m really happy with how things have been going so far for mum.”
– Client family

“I have been really impressed by the whole team at Invictus Complex care from management, through to office staff, and the care team themselves.

Both owners, Holly and Nicole, have always taken the time to speak with me, and my mum, who was a client of Invictus before her passing. They have been very welcoming if we ever had any questions or queries we wanted to raise.

Minwen, the nurse manager on mum’s package, has always gone above and beyond for mum, myself and the rest of mum’s team. She genuinely cares about us all, and has ensured the best possible care has been delivered to mum day in and day out. Nothing ever seemed like too much trouble to Min. She is an asset to the Invictus team.

Then there is the care team itself, who are not just what some might call ‘carers’, their passion, dedication and care for my mum really has been absolutely second to none. Each team member has bought something different to mum, which makes them all special and unique. I couldn’t have asked for a better team of ladies to help support my mum. A truly wonderful team.”
– Client family Poole

“Best phone call I ever made… my team are brilliant, my client is lovely, and we ALL matter. It’s a breath of fresh air to feel that while providing genuinely brilliant person-centered care, we, the team, count too!”
– Current employee

“I hope this email finds you well. I wanted to take a moment to provide some feedback regarding my experience with the induction program.

Having worked for various companies in the past, I must say that I was truly impressed by your agency’s values and the comprehensive nature of your induction program. It is evident that you have put a great deal of thought and effort into creating a program that covers all the essential aspects and highlights the most important points.

Your agency’s values, which I observed throughout the induction program, resonated deeply with me. The emphasis on compassion, respect, and integrity truly reflects the level of care and professionalism that your agency strives to deliver. It is refreshing to see an organisation that is genuinely committed to making a positive impact on the lives of those in need.

Thank you once again for providing me with the opportunity to be a part of your agency. I look forward to applying the knowledge and values I have gained through the induction program in my work, and I am excited about the positive impact we can make together.”
– Current employee Southampton

“”I cannot thank you enough for the care, attention to detail, and professionalism shown. On behalf of the client, his relatives, and the ICB, we offer a massive thank you!”
-Southampton

“Lovely company to work for, nurse managers are all very helpful and always there if you need them. Learnt new skills and grateful for the opportunities I had”
– Former employee

“Many thanks for your time yesterday, it filled me with so much confidence that dad will receive great care.”
– Client family

“So lovely, and very supportive, organised, and always responsive.”
– Team member

“The family remain so impressed with their support, which is great considering the journey they have been on!”
– Client Case Manager

“I am so very impressed at your tirelessly pro-active and “hands-on” determination to help open some new doors and new levels of quality to his life: such a pleasure to see! Thank you to you and the team!”
– Client family

“I have worked at Invictus Complex Care for a couple of months now and have enjoyed every day. I feel that I have been fully supported by management and given plenty of guidance to ensure I feel comfortable and confident in my role straight from the start. Everyone has been incredibly welcoming and I very quickly felt part of the team. Management is very approachable and always happy to help”
– Current employee

“I feel the work is definitely meaningful and we are making a difference, our skills are valued, workplace is relaxed, and of course the bonus, good rates of pay! On top of this work life balance is brilliant too and management are keen on the staff having a good balance.”
– Former employee

“In my 13 years experience within the care industry, I have never come across such a supportive and caring employer. I feel they genuinely value and respect all of their staff and are always willing to offer support. ”
– Current employee

“I cannot thank Invictus enough for all the help provided this past year throughout a very difficult hospital stay and also coming home, Everyone is friendly and approachable, from Holly and Nicole at the director level to the office team.

Min has been fantastic and couldn’t do more/enough for me she is so very caring. My day team who I have worked for for many years now are a wonderful group of ladies. The night staff have been brilliant to and settled in well with me and my team”
– Client in Bournemouth

“Holly, may I just compliment you on Min: a veritable dynamo who is both infectious in her passion for the job and a superb advocate for Invictus! I will miss our exchanges”
– Client

“During a recent induction, one of our new team members shared how much they appreciate Nicola’s warmth and dedication during the onboarding process, describing her as “so lovely, and very supportive, organised, and always responsive.”
– Winchester

Nationwide Complex Care Services

Explore Our Types of Care

Spinal Care Injury Care Agency

Specialist Support for Spinal Injuries

Expert care for clients with spinal injuries, including tracheostomy care, ventilation, and pressure area management, delivered with compassion and precision.

Spinal Injury Care Service

Neurological Care Agency

Personalised Neurological Condition Care

Bespoke support for conditions like MND and Cerebral Palsy, ensuring comfort and quality of life with tailored care plans.

Neurological Care Service

Brain Injury Care Agency

Rehabilitation for Brain Injuries

Specialised care for acquired or traumatic brain injuries, focusing on recovery, independence, and well-being.

Brain Injury Care Service

Paediatric Care Agency

Compassionate Paediatric Care

Expert care for children with complex needs, ensuring smooth transitions and personalised support for their unique journey.

Paediatric Care Services

Ventilation Care Agency

Home Ventilation and Airway Care

Comprehensive care for invasive and non-invasive ventilation, tracheostomies, and oxygen therapy, promoting comfort and independence.

Ventilation Support Services

24-hour Care Agency

Round-the-Clock Home Care

Reliable 24/7 care to keep clients comfortable and secure at home with compassionate, well-trained Healthcare Assistants.

24-Hour Care Services

Transitional Care Agency

Seamless Hospital to Home Support

Smooth transitions for young people or post-hospital recovery, ensuring continuity of care and comfort.

Transitional Care Services

Complex Care Agency

Tailored Care for Unique Needs

Personalised support for conditions like dementia, sensory impairments, and physical disabilities, focusing on dignity and independence.

Complex Condition Care Services

Learning Disability Care Agency

Specialist Learning Disabilities Care

We provide tailored, person-centred care for individuals with learning disabilities, promoting independence, dignity, and quality of life at home.

Learning Disability Care

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